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The pit boss is responsible for filling out a great deal of paperwork. They handle the rating sheets for players, inventory sheets for table games, and chip fill and credit slips for each game.
They are also responsible for completing shift reports, MTL and CTR documents, and other reports required under the US Title 31 regulations.
One of the most dreaded parts of a pit bosses job is dealing with player disputes. Many people when playing at casinos get in over their heads and want to blame the dealer and the casino for their losses.
To be able to accurately solve the problem the pit boss must have the ability to deal with difficult people and can communicate their knowledge of the game so that the person with the problem understands why the problem occurred.
Pit bosses also have the ability to distribute comps to players who have met the requirements of the casino.
Sometimes they may give a comp to a player who has had a huge loss to help offset the loss if they have been a good customer. Pit bosses are responsible for all of the employees in their sections this means that they must make sure that each one of their employees are on time, are given their required breaks, and that they are accurate when count down takes place at the end of the shift.
Pit bosses have to attend training in many different areas on regular basis to keep their skills up to par and to learn any new advancement in the gambling industry.
These training sessions include game protection, cheating and card counting, guest interactions, and fills, credits, and table inventory procedures.
Pit bosses are usually on the higher end of the pay scale in a casino. Some casinos even give the pit boss a cut of the dealer tips at the end of each shift.
So this is a great job to have in the gambling world. This job is not a starting point for many people.
So if this is your dream job start as a dealer and work your way up. The surveillance officer is responsible for monitor the casino to make sure that there is no suspicious activity taking place with customers or employees.
These employees help pit bosses and floor supervisors detect cheating and theft. A person wanting to apply for this job can do so with no more than a high school diploma or GED but having some post-secondary education in gaming or security may help give you a leg up in the hiring process.
Some casinos may require that their employees receive a certificate in casino security. A surveillance officer will spend most of their time in observation rooms.
These rooms are equipped with one-way mirrors, and audio and video monitors of the gaming floor. This allows the officer to keep tabs on what is going on in the casino and gives them a broader view than a pit boss has.
This can lead to them seeing suspicious activity before a pit boss is able to. They are required to maintain all audio and video records for the casino.
Sometimes a casino is required to do investigations and these files may be needed during the investigation. Having good organizational skills is important.
Surveillance officer will at times leave the observation room and walk the floors. This is done to verify suspicions most of the time. This is about average wages for those in the industry.
This position is much like that of a pit boss or floor supervisor only on a much larger scale. This job may only require the employee to have a high school diploma or GED to be eligible.
This is another job that is more than likely not a starting point but a job you must work your way up to. To be a gaming manager you must be honest and trustworthy.
This job requires that you make sure that all players, dealers, and other employees are following the rules set for the casino and that employees are conducting themselves in a professional manner at all times.
A gaming manager must be observant and must walk the casino floor to monitor players and dealers to make sure that everything is being done according to the rules of the casino and the games themselves.
If a manager suspects cheating or theft by an employee they must follow the casino guidelines when taking care of the issue. This may include the firing of an employee, disciplinary action for a lesser offense, banning of a customer, or involving the police if necessary.
This is not something that a manager can slide on they have to make sure that the integrity of the casino is intact at all times. This can include removing an employee for theft, inappropriate behavior, or not following casino regulations.
They also must maintain employee training to make sure that each casino employee has received all the instruction they need to do the job they were hired for to the best of their ability.
A manager must maintain summary sheets of wagers amounts, payoffs, match winnings and payout amounts, along with documenting any bets being placed on outside sporting events.
A manager also holds the ability to establish possible house odds, the different types of games the casino needs to offer, if a player qualifies for a credit extension, bank and table limits, and track game play and wagers for player ratings.
Managers are also responsible for reviewing the expenses, budgets, betting accounts and collection reports for accuracy. If there is any inaccuracy the manager must investigate and find the problem.
This can lead to them working with security to review the surveillance video. They are also responsible for recording, collecting, and paying off all bets made at the casino.
A manager must make sure that each table has a plentiful and uninterrupted flow of money and chips. Nothing worse can happen than going to a table to start a game and the dealer telling you he has no chips or after you have won and you want to cash out and there being no cash.
So manager must check in regularly to see if anyone needs anything to be replenished. This job is one of the higher paying in the field.
This job is a great place to start your casino career. This job requires the employee to be able to use mathematics well.
This job requires a great deal of honesty and for the employee to be trustworthy. Having a background in customer service will give you a leg up when applying for this type of position.
A cage cashier is responsible for issuing chips and coins to customers for equal the cash value being given by the customer. They must also cash out chips and coins accurately when the player is done in the casino.
Another requirement of the job is for the employee to know the rules set for the cage by the casino. Some casinos have a check cashing option available to their customers.
Cashiers must count and the cash they start the shift with that way at the end of the shift they can determine how much they have taken in during their shift.
Internal auditors monitor data from casino operations and check for fraud or failures of compliance; they also prepare reports on their findings.
They may be required to work nights or weekends, because auditing work continues at all times that a casino is open for business.
Some openings may also require applicants to be Certified Public Accountants or Certified Internal Auditors, which are qualifications obtained by passing an exam and providing proof of employment experience and character references.
A security manager supervises security staff and works to ensure the safety of casino guests and employees and to protect casino property.
Applicants also need security experience, which could be obtained either by working for a private security firm or by working in law enforcement or in the military.
They also perform these tasks for online live casinos. Other skilled positions on the casino floor can include traders, odds-makers and accountants; these individuals all hold a responsibility to ensure that the casino is not bearing too much risk , and is operating with financial prudence.
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There are a wide range of roles available working for gambling companies , from highly-skilled technology and engineering to customer support agents and table croupiers.
The employees of gambling companies are recruited all over the world, from every demographic and usually chosen for having exceptional linguistic abilities, intense knowledge of the industry and some other desirable skills.
Share this story:. Simon Rose. Got it! This is done for a few reasons:. A pit clerk is expected to:. A pit clerk can pay well. You can expect this to be an hourly job and overtime to be offered.
In a casino where table games are offered 24 hours a day, you could expect about hours of overtime, which would effectively double your pay.
Casinos with fewer hours may still see about hours a week. The pit of a casino is usually set up with 2 rows of gaming tables arranged back-to-back.
The tables face outward toward the aisle. Pits may vary in size, depending on the size of the casino. At the end of each pit may be a barrier for keeping the public out, or another game table facing a cross aisle.
Small casinos may feature only one pit, while larger ones may have a dozen or more, with pits devoted to a single game such as craps or roulette.
The duties and requirements of a pit boss are a lot more involved than that of a pit clerk, and rightfully so, as it is a management position.
As a bit boss, you can expect such duties as:. You can see in the description that casinos look for the position to work odd and unusual hours.
This can include holidays and overtime. These positions are usually salaried. The table games supervisor is the person who manages the pit bosses in the casino.