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You will not use any Live Chat service to distribute, promote or otherwise publish any material containing any solicitation for funds, advertising or solicitation for goods or services of other forums.
If we deactivate your Customer Account, we reserve the right to cancel or refuse to redeem any Prizes. We reserve the right to remove the Live Chat service from any Platform if abused.
We will not be liable if damage arises out of the Live Chat service. You agree to indemnify us against any damage arising out of your illegal, unlawful or inappropriate conduct or arising out of violation of the provisions in this clause 16 or any other rules on the Platform applying to the Live Chat service.
You will not collude in any way through the Live Chat service. Players are encouraged to report any suspicious behaviour to Customer Support via this form.
We reserve the right to report any suspicious behaviour or chats on the Live Chat service to the MGA. FAILURE TO DO SO MAY RESULT IN OUR RESPONSE BEING DELAYED.
The Chumba Casino Player Support Team PST will inquire into official complaints immediately. The PST will endeavour to respond to official complaints within 10 calendar days of lodgement.
In some circumstances, the PST will require up to 20 days to respond to a complaint. In this case, the player will be informed of the delay within 10 days of lodging the complaint.
After completing our internal complaints process, if the player feels the complaint was not resolved to their satisfaction, the player may choose to request an external examination of the handling of their complaint by engaging our service provider in Malta, Pardee Consulta.
Further information about Pardee Consulta can be found here. You agree that the decision of Pardee Consulta can be considered in any processes initiated under clause 21 of these Terms and Conditions.
Your decision whether or not to engage Pardee Consulta is entirely voluntary. You may choose to invoke the processes under clause 21 regardless of whether or not you choose to engage in the Pardee Consulta examination procedure.
If VGW Group deactivates or suspends your Customer Account for any of the reasons referred to in clause If we have reasonable grounds to believe that you have participated in any of the activities set out in clause In such circumstances, your details may be passed on to any applicable regulatory authority, regulatory body or any other relevant external third parties.
If your Customer Account is suspended and this leads to the withholding of Prizes, Sweeps Coins or Gold Coins, a documented copy of the decision may be sent to the MGA, as appropriate.
It will not be possible for you to unlock your Customer Account during any suspension period. If your Customer Account is confirmed to have been deactivated due to fraudulent or illegal activity by you, the redeemed value of any Prizes allocated or credited to your Customer Account may be forfeited and donated to the MGA Responsible Gaming Foundation.
If your Customer Account is deactivated as a result of closure of the Platform or similar event, we will make commercially reasonable efforts to enable redemption of any existing Prizes associated with your Customer Account, but all of your rights to use, enjoy or benefit from the Gold Coins and Sweeps Coins will be terminated.
The rights set out in clause 18 are without prejudice to any other rights that we may have against you under these Terms and Conditions or otherwise.
Depending on where you reside and use the Platform, some of the limitations contained in this clause 19 may not be permissible.
In such case, they will not apply to you, solely to the extent so prohibited. Players who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.
Arbitration Procedures and Fees You and VGW Group agree that: the American Arbitration Association AAA will administer the arbitration under its Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes, or successor rules, which are in effect at the time arbitration is sought the AAA Rules.
Those rules are available at www. Residents of all other countries shall be subject to the AAA Rules as defined in clause Arbitration to Proceed Individually You and VGW Group agree that the arbitration of a Dispute will proceed on an individual basis and neither you nor VGW Group may bring a claim as a Collective Action.
Without limiting the generality of clause For the purposes of clause OTHER Entire Agreement These Terms and Conditions constitute the entire agreement between you and us with respect to your Participation and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to your Participation.
Amendments VGW Group hereby reserves the right to amend these Terms and Conditions, or to implement or amend any procedures, at any time.
Any amendments will be published on the Platform and such changes will be binding and effective immediately.
Whenever we amend these Terms and Conditions in a way that would limit your current rights or which may be to your detriment, we will notify you upon your next visit to the Platform and you will be required to re-confirm your acceptance prior to playing any Games.
If you do not agree to the amended Terms and Conditions, you must stop using the Platform. Tax You are solely responsible for any taxes which apply to any Prizes that you collect from your Participation.
Force Majeure VGW Group will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside of our reasonable control.
No agency Nothing in these Terms and Conditions will be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.
Severability If any of the Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will, to that extent, be severed from these Terms and Conditions.
All remaining terms, conditions and provisions will continue to be valid to the fullest extent permitted by law. Explanation of Terms and Conditions We consider these Terms and Conditions to be open and fair.
If you need any explanation regarding these Terms and Conditions or any other part of our Platform contact Customer Support via this form.
The Terms and Conditions prevail over any communication via email or chat. All correspondence between you and us may be recorded.
Assignment These Terms and Conditions are personal to you, and are not assignable, transferable or sub-licensable by you except with our prior written consent.
We reserve the right to assign, transfer or delegate any of our rights and obligations hereunder to any third party without notice to you.
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Chumba Casino bonus Upon signing up at Chumba Casino, players receive bonus 2 Sweeps Coins Free on sign up. The Sweeps Coins can be redeemed for cash prizes.
Chumba online casino review. Chumba casino games Of their entire collection, two are card-based games — one is a blackjack table , and the other a Jacks or Better video poker game.
Chumba purchase options With Chumba Casino, players purchase Gold Coins and get bonus Sweeps Coins.
Chumba redemption options Players need to submit identification documentation before they can redeem any prizes. Only Sweeps Coins, which are obtained free without a need to make a purchase, can be redeemed for cash prizes Sweeps Coins can not be purchased — they are promotional sweepstakes entries from the sale of Gold Coins.
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Poker players have already redeemed millions in cash prizes here. Chumba ownership VGW Malta Limited owns Chumba Casino.
Another property of VGW that utilizes the exact same system on the poker side is Global Poker. Even if the US legal system decides against the Sweepstakes system, there is no risk involved for players at all.
You will not be breaking any laws and you can freely play and redeem your real-money winnings unless you are a resident of Washington USA or Quebec Canada.
To help you get going and show you how things work, Chumba Casino has prepared a no-purchase bonus of 2 Sweeps Coins, which is automatically credited to your account after verifying it.
Therefore, to claim it, all you need to do is register here , verify your account, and start playing for real money. The welcome offer consists of 2,, Gold Coins and 2 Sweeps Coins that will appear in your account at the top of the screen.
All Sweeps have a rollover requirement of just 1x, which does not sound bad at all. However, the minimum redemption in Chumba is Sweeps Coins , which means you cannot redeem it just yet.
However, I have contacted Chumba Casino customer support and asked about future plans. One of the customer support reps assured me that the casino is working on new bespoke promotions that should see the light of day shortly.
Overall, the software looks appealing and has a modern touch to it. The layout of the front page is quite simple, which makes the UI generally positive.
You buy Gold coins, which come with bonus Sweeps Coins and is equivalent to transactions in other casinos. The sites look like land-based casinos and boost of flashy and colorful design.
Their backgrounds feature lines of online slot machines that bring out the feel of a real-life arcade. At the top of the website is a black tab that holds links to Home, Games, Casino Strategy, About, Contact, Sign Up, and log in.
Just below that tab is a slide for hot casino games and is followed by links to All Games, Blackjack, Slot, and Video Poker.
The next section has all the games listed, and finally, there is a comprehensive review of Chumba Casino and its different types of games. You can also make a purchase, redeem cash prizes, contact support team, and do other things through any device.
Chumba provides decent on-site assistant and FAQ section that you can browse to get answers to common problems.
ZenDesk Help Chat should be your first method of reaching the support team, and it lets you submit a support ticket without any hassle.
It is also the area where the FAQ guides and answers are located. You can also send an email to support chumbacasino.
Social media channels are also plentiful as you can communicate with the team via Facebook and Twitter. You should expect a response within a few hours.
Chumba was founded in and is a social gaming website that provides its players with an opportunity to get cash prizes for playing blackjack, video poker, and slots.
The casino continues to expand by providing players with new games every month. The casino is run and owned by Virtual Gaming World Holding and is licensed by the Malta Gaming Authority MGA.
The MGA offers that license to VGW Holdings for class 1 and 3 games, meaning that the Chumba can regally offer casino-style poker and games.
VGW Holdings is a public company that was developed in by owner and manager of Laurence Escalant and is a company based in Australia,. As noted, chumba is a social casino, so it does not accept direct purchases like other casinos.
Instead, you buy Sweeps and Gold Coins using your preferred payment method, including Visa, MasterCard, Skrill, American Express, and others.
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